Delivery Policy

How Your Order Travels

1. Order placed. You check out on ridaxng.com or in your dashboard and receive an order reference in the format RIDAX-YYYYMMDD-XXXX.
2. Confirmation. You are taken to Confirm Your Order and asked to confirm with us on WhatsApp 09163676511 or email info@ridaxng.com with your order summary. This lets us verify your location, confirm the delivery fee and confirm stock. Orders not confirmed within 7 days may be cancelled automatically.
3. Allocation. Your order is automatically apportioned to a RIDAX closer, who contacts you if anything needs clarifying, then assigns it to an available delivery agent in your state.
4. Assignment alert. The assigned agent is alerted in the RIDAX app and can accept or reject the order. If rejected, it is re-assigned to another available agent.
5. Dispatch and delivery. The agent marks the order out for delivery, delivers to the address and time window you chose, and marks it delivered in the app.
6. Invoice and tracking. Marking delivered automatically generates the invoice and updates your tracking timeline in real time. Your dashboard shows the status every time you open it until the order is delivered.

You can follow every step at Track Your Order (/track-order/) with your order reference and the phone number or email you used, or in Dashboard → My Orders & Tracking.

Processing Times

• Order confirmation (customer step) — Same day if you confirm promptly; up to 7 days before auto-cancellation
• Stock confirmation and allocation — 1 business day after confirmation
• Dispatch from a service point — 1–2 business days after allocation
• Delivery within Lagos, Ibadan and Abuja — 1–3 business days from dispatch
• Delivery elsewhere in Nigeria — 2–7 business days from dispatch
• International delivery — 7–21 business days, quoted case by case

Orders confirmed on a Sunday or public holiday are processed the next business day. Bulk orders (20 units and above) and distributor-tier orders may take longer to assemble and will be given an estimated dispatch date when confirmed.

Delivery Windows

At checkout you choose a preferred date and a preferred time window:

• Morning — 8:00 AM – 12:00 PM
• Afternoon — 12:00 PM – 4:00 PM
• Evening — 4:00 PM – 7:00 PM
• Anytime

These are preferences, not guarantees. Our agents plan routes across multiple deliveries and will call you on the number provided when they are close. Please keep your phone reachable on the delivery day.

Coverage

We deliver nationwide in Nigeria. Our service points and listed partners are in:

• Festac, Lagos — Festac (KemCorp Innovation), Suite B21 Aosee Shopping Plaza, Festac 3rd Gate, Alakija · 08033039365
• Ibadan, Oyo — Ibadan Office, 17 Oba Adebimperoad, Old Gbagi, Old Kingsway · 07065508786
• Ibadan, Oyo — Dunamis Logistics & Delivery Services Nig Ltd, suite U5 Alari Complex, opposite NNPC fueling station, Ile marun, Iwo road · 0806 036 5556, 09154679876
• Utako, Abuja (FCT) — Prodel Stores, Suite 90 DeoGratias Plaza, Utako · 07030370129

Full map, directions and WhatsApp order buttons: Where To Buy (/where-to-buy/).

Outside Nigeria: we ship to other countries on request — including Ghana and Cameroon, where we have run dedicated offers. Email info@ridaxng.com or WhatsApp 09163676511 with your products, quantities and city for a landed-cost quote. Import duties, customs clearance fees and local taxes are the buyer's responsibility.

Delivery Fees

Delivery fees are quoted per location, weight and quantity, and are shown to you at confirmation before dispatch — they are not silently added. Where a fee applies, it appears as a separate line on your order summary, invoice and receipt. Some promotions may include free delivery; this is shown at checkout when a qualifying discount code is applied.

Collecting In Person

You may collect from any listed partner instead of taking delivery. Choose this in your order note, or WhatsApp the partner directly from the Where To Buy page. Bring your order reference and a means of identification. Partner hours are Monday – Sunday, 9:30 AM – 6:30 PM.

Tracking Your Order

• Public tracking: Track Your Order (/track-order/) — enter your order reference plus the phone number or email used.
• Dashboard tracking: Dashboard → My Orders & Tracking — full timeline with timestamps, the assigned closer's and agent's first name and phone number once assigned, an ETA, and receipt/invoice downloads.
• Automatic updates: you receive an email and a dashboard notification at each status change, and a status popup appears whenever you open the dashboard until your order is delivered.
• Statuses you will see: Received → Assigned to closer → Assigned to agent → Accepted by agent → Out for delivery → Delivered → Invoiced → Closed.

Failed, Missed And Re-Delivery

If you are unavailable at the chosen window, the agent will call you. A second attempt may be scheduled. Repeated failed attempts caused by an incorrect address, an unreachable phone number, or absence may incur a re-delivery fee at the prevailing rate for your location. If an address is unserviceable we will contact you to arrange an alternative address or collection point, or refund the product value less any non-recoverable delivery cost already incurred.

Damaged On Arrival

Inspect your parcel at delivery where possible. If it arrives damaged, leaking, unsealed, mislabelled or short-shipped, report it within 48 hours with photographs of the parcel and product to info@ridaxng.com or WhatsApp 09163676511, quoting your order reference. We will replace it or refund it in full, including any delivery fee paid. Full conditions are in the Refund and Returns Policy.

Returns

Return shipping is arranged only after we authorise it and confirm the correct return address for your dispatch point (Lagos, Ibadan or Abuja). Do not send anything back to a listed partner or to the manufacturer without our written confirmation. See the Refund and Returns Policy.

Product Safety In Transit

RIDAX products are sealed pesticide formulations. They are packed upright, cushioned and sealed to prevent leakage. On receipt, store them in a cool, dry place away from direct sunlight, food, water sources, children and animals. If a container has leaked in transit, do not use it — photograph it and contact us within 48 hours.

Delivery By Third Parties

Some deliveries are completed by third-party logistics providers or by RIDAX distribution partners. In every case the order is tracked in the same system, the same status updates apply, and RIDAX NG remains your point of contact. We are responsible for the delivery arrangement, though we are not liable for the acts or defaults of an independent third party beyond our reasonable control — see our Disclaimer.

Changes To Your Delivery Details

You can edit your delivery details any time before dispatch from your dashboard order view, or by WhatsApp/email with your order reference. After dispatch, changes may not be possible. If you edit a saved delivery address, we remember your edit and offer it as the default next time.

Contact

Questions about a delivery? WhatsApp 09163676511 or email info@ridaxng.com with your order reference, Monday – Sunday, 9:30 AM – 6:30 PM. Or use the contact form (/contact/).

Related pages: Terms and Conditions (/terms-and-conditions/) · Refund Policy (/refund-policy/) · Delivery tracking (/track-order/) · Where To Buy (/where-to-buy/) · FAQs (/faqs/)