Terms and Conditions

Please read these Terms and Conditions carefully before using our website or placing an order. By accessing ridaxng.com, creating an account, placing an order, applying to become a distribution partner, or acting as an agent or closer, you accept these terms and agree to be bound by them. If you do not agree, please do not use our website or services.

1. About These Terms

1.1 These terms are between you and RIDAX NG, the consumer brand of KemCorp Innovation, an enterprise registered in Nigeria with the Corporate Affairs Commission.

1.2 They incorporate by reference our Privacy Policy, Disclaimer, Refund and Returns Policy and Delivery Policy, and — where you register as an agent/distribution partner or a closer — the role-specific agreement you accepted during registration.

1.3 We may update these terms. Every version is dated and versioned on this page and stored in our CMS with a change history. Material changes are notified by email or dashboard notice before they take effect. Your continued use after a change is acceptance of it.

1.4 If any provision is held unenforceable, the remainder continues in full force.

2. Eligibility And Accounts

2.1 You must be at least 18 years old to create an account, place an order, apply for a partnership, or act as an agent or closer.

2.2 There are three registration types: Customer, Agent / Distribution Partner, and Closer. Each carries its own terms, verification requirements and dashboard. You may hold only one account per email address.

2.3 You must provide accurate, current and complete information, and keep it updated. You are responsible for all activity under your account and for keeping your password confidential. Notify us immediately at info@ridaxng.com if you suspect unauthorised use.

2.4 Agents and closers must complete identity verification (a government-issued identity document and an uploaded proof of identity) and provide bank details before assignments are released. Verification may be re-requested at any time.

2.5 We may refuse registration, suspend or terminate an account for breach of these terms, fraudulent activity, abusive conduct, repeated failed deliveries, non-remittance, or where verification cannot be completed. We will give notice where lawful to do so.

3. Products, Descriptions And Use

3.1 We sell premium pest-control products for bed bugs, cockroaches, termites, ticks and fleas, and mosquitoes, together with related kits and packs.

3.2 Pack sizes are as stated in each product's short description — for example RIDAX Bedbugs Spray (2 Bottles x 500ml), Bed Bugs ERADICATOR 300ml (2 Bottles), RIDAX Green Axe Cockroach Bait (1 Pack / 50 Sachets), RIDAX Termite Killing Concentrate (1 Set / 2 packs), RIDAX 2-in-1 Dog Ticks And Flea Kit (1 Set / 2 bottles), and Mosquito Killer Sticks (30 Sticks/Pack) x 6 packs.

3.3 We take care that product images, descriptions, benefits, application directions and dilution ratios are accurate. Claims such as "remains active for up to 6 months after application" and "up to 12 months active" describe residual activity under correct application and normal conditions. Results vary — see our Disclaimer.

3.4 Products must be used exactly as directed, stored safely, and kept away from children, food and animals. Our products are not medicines and make no medical, veterinary or therapeutic claim.

3.5 Occasionally a product may be out of stock (for example the Termite Killer CONCENTRATE at times). Out-of-stock items are marked as such and cannot be added to a cart; you may request to be notified when they return.

3.6 Colours, packaging and label artwork may vary slightly between batches. This is not a defect.

4. Prices, Currency And Taxes

4.1 All prices are in Nigerian Naira (₦, NGN) and are displayed inclusive of applicable taxes unless stated otherwise.

4.2 Prices may change at any time. A change does not affect an order we have already confirmed.

4.3 Where a sale price is displayed (for example the Bedbug & Cockroach COMBO Pack at ₦27,000 reduced from ₦29,000), the sale applies while shown and may be withdrawn without notice.

4.4 Delivery fees, where applicable, are quoted separately before you place your order and depend on location, weight and quantity — see the Delivery Policy.

4.5 For orders outside Nigeria, prices may be quoted in the equivalent value in another currency. Import duties, customs clearance and local taxes are the buyer's responsibility.

4.6 Despite our care, a small number of items may be mispriced. If the correct price of an item you ordered is higher than the price shown, we will contact you before dispatch to confirm or cancel; if lower, we will charge the lower amount.

5. Orders, Confirmation And Cancellation

5.1 Placing an order is an offer to buy, not a completed sale. No contract exists until we confirm your order.

5.2 After checkout you are taken to a "Confirm Your Order" page. To complete your order, please confirm it with us on WhatsApp: 09163676511 or email: info@ridaxng.com, sending your order summary. This step exists so we can verify your location, confirm the delivery fee, and confirm stock before dispatch. You can copy the summary or download it as a PDF or PNG from that page.

5.3 An order that is not confirmed within 7 days may be cancelled automatically, and we will notify you.

5.4 We may reject or cancel any order at our discretion — including for stock unavailability, pricing error, suspected fraud, an unreachable customer, or a delivery location we cannot serve — with notice, and with a full refund of any amount already paid.

5.5 You may cancel free of charge at any time before dispatch. After dispatch, the Refund and Returns Policy applies.

5.6 Every order receives a reference in the format RIDAX-YYYYMMDD-XXXX. Keep it — you need it to track your order and to make any enquiry.

6. Payment And "Pay Later"

6.1 The payment option currently displayed at checkout is "Pay Later": your order is confirmed and prepared, and payment is settled before or at delivery, or through a secure payment link we send you.

6.2 Our platform is built to process card and bank payments through Paystack. That option becomes visible only when we enable it. When enabled, payment is processed by Paystack; we never see or store your full card details.

6.3 Where a bank transfer is used, transfer to the RIDAX account shown to you in your dashboard or on your invoice, and quote your order or invoice reference. Agent remittance accounts are shown in the agent dashboard and are maintained by RIDAX administration.

6.4 Title in the goods passes on payment in full. Risk passes on delivery.

6.5 An unpaid order may be placed on hold or cancelled after notification. Repeated non-payment may result in account suspension.

7. Delivery

7.1 Delivery is governed by our Delivery Policy. Preferred delivery dates and time windows (Morning 8am–12pm, Afternoon 12pm–4pm, Evening 4pm–7pm, Anytime) are preferences, not guarantees.

7.2 Orders may be delivered by a RIDAX delivery agent or by a third-party logistics provider. Where an agent is assigned, their first name and phone number appear in your order tracking.

7.3 You must be reachable on the phone number provided and available to receive the goods. Failed delivery attempts may incur a re-delivery fee.

7.4 We deliver nationwide in Nigeria, with service points in Festac (Lagos), Ibadan (Oyo ×2) and Utako (Abuja FCT), and we ship internationally on request.

8. Returns, Refunds And Faulty Goods

8.1 Our returns window is 30 days from delivery, and items must be unused, unopened and in original packaging. Full conditions, exclusions, partial-refund cases and the process are in the Refund and Returns Policy.

8.2 Damaged, leaking, unsealed, mislabelled, short-shipped or incorrect items must be reported within 48 hours with photographs; we replace or refund in full including delivery paid.

8.3 Sale items are final sale on change-of-mind grounds but retain your faulty-goods rights.

8.4 Nothing in these terms limits your statutory consumer rights.

9. Bulk Orders And Distribution Partnerships

9.1 Bulk buying applies at a default threshold of 20 units, which we may set differently per product and may change; the applicable threshold is shown to you in the dashboard shop before you commit.

9.2 Partnership tiers and minimum startups (or the equivalent in other currencies):

• Bronze Level — ₦210,000 minimum startup
• Silver Level — ₦500,000 minimum startup, 5% given FREE as extra products
• Gold Level — ₦1,000,000 minimum startup, 7.5% given FREE as extra products
• Platinum Level — ₦10,000,000 minimum startup, reorder minimum ₦5,000,000, 10% given FREE as extra products

9.3 Becoming a RIDAX distribution partner is based on first come, first served, and allocations are subject to availability in your location.

9.4 You also stand the chance of becoming a regional distributor for a location depending on your turnover volume per quarter. This is discretionary and is not guaranteed.

9.5 Incentive percentages are additional product, not cash, and are applied to the qualifying order.

9.6 Wholesale stock is not returnable on change of mind. Faulty or short-shipped stock must be reported within 48 hours with photographs.

9.7 Partners must not resell below guidance in a way that damages the brand, must not substitute or adulterate product, must not make medical or exaggerated claims, and must present RIDAX professionally.

10. Agent And Closer Terms

10.1 Status. Agents, delivery partners and closers are independent contractors, not employees. They have no authority to bind RIDAX beyond what these terms and their role agreement allow.

10.2 Order assignment. Orders are apportioned to closers automatically on a round-robin basis, and may be allocated by country, by product type, or by efficiency weighting at RIDAX's discretion. Closers then assign orders to agents based on state and availability.

10.3 Accept or reject. An assigned agent may accept or reject an order. Once accepted, the agent is expected to deliver it. Rejections require a reason and are recorded. Repeated unexplained rejection or failed delivery reduces allocation and may lead to suspension.

10.4 Delivery. On delivery, the agent marks the order delivered in the app. This updates the CRM status, generates an invoice, and updates the agent's inventory.

10.5 Invoicing and remittance. Delivery automatically creates an invoice visible in the app and on the CRM. The agent is required to pay the invoice through the app, which marks it paid on the CRM and remits the money to the RIDAX bank account configured by administration. Invoices may be merged and settled per agent. Late remittance suspends new assignments.

10.6 Inventory. Stock transferred to an agent is recorded against the agent's location and is the agent's responsibility. Quantities reduce automatically on purchases, assignments and deliveries. Shortages, damage and loss must be reported within 48 hours. Off-system sales are prohibited.

10.7 Customer data. Visible only for assigned orders; never to be exported, resold or reused, and deleted on request.

10.8 Conduct. Professional behaviour; accurate product guidance with no medical or exaggerated claims; no price gouging; no counterfeit substitution; no diverting orders off-platform; no harassment of customers, agents or closers; respectful in-app messaging.

10.9 Messaging. In-app messaging with administration and, where enabled, with other agents within your city, state or country. Administration can disable peer chat at any time. Spam, solicitation and abuse are prohibited.

10.10 Earnings and levels. Earnings, spend, products purchased and level progress are visible in the agent dashboard. Level upgrades follow published turnover thresholds; perks are as listed per level and may be amended with notice.

10.11 Termination. Either party may terminate. Outstanding invoices remain payable, stock is returned or settled, and access is revoked immediately on suspension.

11. Intellectual Property

11.1 The RIDAX name, logo, tagline ("Africa's No. 1 Pest Control Solutions!"), product names (including Bed Bugs ERADICATOR, Cockroach TERMINATOR, Termite Killer CONCENTRATE, Ticks & Fleas / NO-TICK KIT, Mosquito Killer Sticks, Green Axe), pack designs, product images, photographs, testimonial graphics, text, layouts, icons and software on this website are the property of RIDAX NG / KemCorp Innovation or its licensors, and are protected by Nigerian and international intellectual-property law.

11.2 You may download or print a reasonable copy of website content for your personal, non-commercial use, and agents/closers/partners may use the marketing materials we supply for the purpose of promoting RIDAX products in accordance with their role agreement.

11.3 You may not reproduce, republish, distribute, sell, modify, reverse-engineer, scrape, frame, or create derivative works from our content, products, packaging or website without our prior written consent. Counterfeiting, refilling, relabelling or diluting RIDAX products for resale is strictly prohibited and will be pursued.

12. User Content, Testimonials And Submissions

12.1 Where you submit a review, testimonial, photograph, screenshot, message, form response or other content to us, you grant RIDAX NG a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, publish, adapt and display it in any media for the purposes of marketing, product improvement, support and training — including on our website, dashboards, social channels and printed materials.

12.2 You confirm that your submission is genuine, that it reflects your own experience, that you own or have the right to submit it, and that it does not defame, infringe or violate anyone's rights.

12.3 We may moderate, edit for length/clarity, decline or remove any submission. We publish testimonials with the submitter's first name and location where given. We do not pay for testimonials unless expressly stated.

12.4 We may decline to publish anything that makes medical claims, contains abuse, or discloses another person's personal data.

13. Identity Verification And Data Protection

13.1 Agents, closers and distribution-partner applicants must provide an identity document type and number and upload a proof-of-identity file (PDF or image). We may also request a selfie with the document.

13.2 We use these solely for verification, order assignment, invoicing, remittance and commission payment, and we store them privately with access controls. Details are in the Privacy Policy.

13.3 Providing false documents or details is grounds for immediate termination and may be reported to the authorities.

13.4 We collect and process personal data in line with the Nigeria Data Protection Act 2023 and, where applicable, the GDPR. You may export or delete your data from your dashboard profile.

14. Prohibited Use

You agree not to: use the website or dashboards unlawfully or fraudulently; place false, duplicate or speculative orders; impersonate another person or business; submit false identity or bank details; attempt to gain unauthorised access to any account, system or the admin area; interfere with or disrupt the service, including scraping, excessive automated requests, uploading malicious code, or probing security; use another person's data without their consent; resell access to the platform; send spam, abusive or unsolicited messages through the messaging module; or use RIDAX content or marks in a way that suggests an endorsement that does not exist.

15. Disclaimers And Limitation Of Liability

15.1 The website is provided "as is" and "as available". To the maximum extent permitted by law we exclude all implied warranties, and do not warrant that the site will be uninterrupted, timely, secure or error-free.

15.2 Our total liability in respect of any product or service shall not exceed the amount you paid for it.

15.3 We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, business interruption or reputational loss.

15.4 Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective product under applicable consumer-protection law, or for any other liability that cannot lawfully be limited or excluded.

15.5 Full detail is in our Disclaimer.

16. Indemnity

You agree to indemnify and hold harmless RIDAX NG, KemCorp Innovation, and its officers, staff, agents, closers and distribution partners from any claim, demand, loss, damage, cost or expense (including reasonable legal fees) arising out of your breach of these terms, your misuse of our products or platform, your use of another's data without consent, or your violation of any law or third-party right.

17. Force Majeure

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, flood, fire, epidemic, civil unrest, government action, fuel scarcity, industrial dispute, failure of utilities or telecommunications, cyber-attack, or carrier failure. We will notify you, mitigate where possible, and offer rescheduling, substitution or a refund where an order cannot be fulfilled.

18. Third-Party Links And Services

Our website links to third parties including Facebook, Instagram, WhatsApp, Google Maps directions, Paystack and our delivery partners. We are not responsible for their content, policies, availability or acts. Your use of them is subject to their own terms.

19. Notices

Notices to you may be given by email to the address on your account, by an in-dashboard notification or message, by WhatsApp to the number on your account, or by post to the address on your account. Notices to us must be sent to info@ridaxng.com.

20. Assignment

We may transfer or assign these terms and our rights and obligations to an affiliate or to a purchaser of some or all of our business, with notice. You may not assign your rights or obligations without our prior written consent.

21. Entire Agreement And Severance

These terms, together with the documents they incorporate, form the entire agreement between you and RIDAX NG in relation to their subject matter and supersede all prior discussions, representations and agreements. If any part is held invalid or unenforceable, the rest continues in effect. Failure to enforce a provision is not a waiver of it.

22. Governing Law And Jurisdiction

These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. The parties submit to the exclusive jurisdiction of the courts of Nigeria. Before commencing proceedings, the parties will attempt in good faith to resolve any dispute by direct discussion within 14 days of written notice.

23. Contact Us

RIDAX NG (KemCorp Innovation) · Email info@ridaxng.com · Phone / WhatsApp +234 916 367 6511 · Monday – Sunday, 9:30 AM – 6:30 PM · Contact form (/contact/) · Service points and partners (/where-to-buy/)

Related pages: Privacy Policy (/privacy-policy/) · Disclaimer (/disclaimer/) · Refund Policy (/refund-policy/) · Delivery Policy (/delivery-policy/) · FAQs (/faqs/)