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Frequently Asked Questions
Everything customers ask about RIDAX products, ordering, delivery, safety and treatment.
Products & Usage
What products does RIDAX sell?
How long does the bed bugs spray remain active?
Does it kill the eggs as well as the bugs?
Is the 500ml version different from the 300ml version?
How do I use the cockroach bait?
How do I dilute the Termite Killer Concentrate?
How do I use the Ticks & Fleas kit on my dog?
How many mosquito sticks do I get and how do I use them?
Is RIDAX safe? Does it smell?
Can I use RIDAX products in a hotel, school, hospital, barracks or office?
Do you treat rats, snakes, gecko/lizards or ants?
Is the Termite Killer Concentrate available right now?
Ordering & Delivery
How do I place an order?
What happens after I check out?
Do I need an account to order?
How long does delivery take?
Can I choose when my order arrives?
How much is delivery?
Do you deliver outside Nigeria?
Can I collect in person instead?
Is there a minimum order quantity for bulk pricing?
Payment
What payment options do I have?
Can I pay by bank transfer?
Is my card information safe?
What currency do you charge in?
Tracking & Returns
How do I track my order?
Will I be notified when my order status changes?
Who is delivering my order?
What is your returns window?
My order arrived damaged / leaking / short. What do I do?
Can I return a sale item?
Can I cancel my order?
I applied a product exactly as directed and the pests came back. What now?
Partnership & Distribution
How do I become a RIDAX distribution partner?
What are the partnership levels and minimums?
Can I become a regional distributor?
What benefits do partners get?
What does an agent do?
What does a closer do?
Do agents hold their own stock?
How do agents get paid and how do they remit?
Is wholesale stock returnable?
Account & Privacy
What information do you collect when I register?
Why do agents and closers need to upload ID?
Can I change my details later?
Do you sell my data?
How do I delete my account or export my data?
How do I stop marketing messages?
Safety
Are RIDAX products safe around children and pets?
What should I do if someone swallows a product or gets it in their eyes?
