Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with the seal, label and batch information intact.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Because RIDAX products are pesticide formulations, an opened, decanted, diluted or partially used container cannot be resold and is therefore not returnable unless the product is faulty, damaged, mislabelled, or materially different from what was ordered.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Any RIDAX product whose seal has been broken or that has been opened, sprayed, poured or diluted
• Products damaged by incorrect storage, incorrect dilution, or misuse after delivery
• Custom or specially quoted bulk/distributor orders once stock has been allocated and dispatched, except where faulty

To complete your return, we require a receipt or proof of purchase — your order reference (format RIDAX-YYYYMMDD-XXXX), your confirmation email, or the invoice in your dashboard.

Please do not send your purchase back to the manufacturer or to a listed partner without contacting us first. Returns must be authorised by RIDAX NG, and we will confirm the correct return address for your order.

There are certain situations where only partial refunds are granted:

• Any item with obvious signs of use
• Any item that is opened, unsealed, or has had its contents partly used
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Faulty, Damaged Or Wrong Items

If your order arrives damaged, leaking, unsealed, mislabelled, short-shipped, or is not the product you ordered, tell us within 48 hours of delivery with photographs of the parcel and product, and we will replace it or refund it in full — including any delivery fee paid. This is not affected by the 30-day rule; it is your additional protection. Contact us on WhatsApp 09163676511 or info@ridaxng.com with your order reference, or raise it from Dashboard → My Orders & Tracking → Need help?

If a product is genuinely ineffective despite correct application exactly as directed, contact us with details of how and when you applied it, the extent of the infestation and photographs. We will assess the case in good faith and, where appropriate, offer a repeat-treatment guide, a replacement, part refund or credit at our discretion, taking into account the variables described in our Disclaimer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days (typically 5–10 working days from approval).

Where you paid "Pay Later" by bank transfer and have already remitted, refunds are made to the bank account we hold on your profile — the same account name must match. Where an order was never paid, we simply cancel it and no refund arises.

Late Or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your card issuer or bank — it may take some time before your refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@ridaxng.com with your order reference.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded, unless they are faulty, damaged or not as described. Items marked "Sale!" at checkout — for example the Bedbug & Cockroach COMBO Pack at ₦27,000 instead of ₦29,000 — are sold at a promotional price and are final sale on change-of-mind grounds.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ridaxng.com and we will confirm the return address for your order. Return addresses differ by dispatch point (Lagos, Ibadan or Abuja), so please do not ship anything back until we have confirmed the address in writing.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to the return address we confirm for your order (RIDAX NG service points are in Festac Lagos, Ibadan Oyo and Utako Abuja — see Where To Buy).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. This does not apply where the item is faulty, damaged or incorrect — in those cases we bear the reasonable return cost.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item, and we cannot refund an item that never reaches us.

Cancellation Before Dispatch

You may cancel an order free of charge at any time before it is dispatched — from your dashboard, by WhatsApp on 09163676511, or by email. Once an order has been assigned to a delivery agent and is out for delivery, cancellation may not be possible and the standard return rules apply.

Agent, Closer And Distributor Stock

Stock purchased by agents, closers and distribution partners under a tier (Bronze, Silver, Gold, Platinum) is business-to-business wholesale stock and is not returnable on change of mind. Faulty, damaged or short-shipped stock must be reported within 48 hours of receipt with photographs, and will be replaced or credited. Unsold stock is not bought back except where RIDAX has agreed this in writing for a specific case.

Need Help?

Contact us at info@ridaxng.com or WhatsApp/call +234 916 367 6511 (Monday – Sunday, 9:30 AM – 6:30 PM) for questions related to refunds and returns. Always quote your order reference.

Related pages: Terms and Conditions (/terms-and-conditions/) · Delivery Policy (/delivery-policy/) · Privacy Policy (/privacy-policy/) · Disclaimer (/disclaimer/) · FAQs (/faqs/)